I am annoyed, frustrated and yes, angry.
Last Sunday, Telstra, without notifying me, deactivated the email address I’ve had for years. Five days later they are still trying to restore it.
At the time I was emailing MadeGlobal about my latest novel and clicked ‘send’. My email didn’t go. A notice popped up, ‘Please type in username and password.’ I followed instructions. Twice. Nothing moved. Nothing was active. I desperately hit ‘send’ again, praying that the email I’d just completed would wing its way to MadeGlobal’s submissions editor. The email didn’t go. Again. It is then that I notice no emails are coming in.
My ipad skype calls. A friend in England says, ‘Are you alright? My email bounced.’ A Facebook message from America asks the same question. I am so touched that they care but also upset to think that they are worried about me. My fingers working overtime, I rang Telstra, A voice in India told me, ‘Your email account and address has been cancelled.’
To be a writer, or anyone these days for that matter, to have no email is a disaster. I rely on it, need it, want it restored…Right Now!!!
The submissions editor had given me a link to Dulwich Picture Gallery in London featuring the paintings by little known artist Winifred Knights. The exhibition reminded me of a study a fellow Swinburne University PhD-er is currently researching about an unrecognised Australian painter, Clarice Beckett.
Later today I’ll post a blog about these two amazing women.
How absolutely maddening.
So true, Coral. After five days I had to call in Paul who in 24hrs had it restored. In future, please send any emails to firstname.lastname@example.org